Thank you for shopping with Carpetrend. We want to ensure your satisfaction with your purchase. Please read our refund and exchange policy carefully.
1. Refunds and Returns
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, the item must meet the following criteria:
The rugs must be unused and in the same condition as when you received it.
It must be in its original packaging.
A receipt or proof of purchase is required.
2. Return Shipping
Buyers are responsible for the return shipping costs to our warehouse in Western Australia. Additionally, please note that a $25 restocking fee will apply to all returns.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Email us at [email protected] for return instructions.
Once we receive and inspect your returned item, we will notify you via email to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please be aware that a $25 restocking fee will be deducted from your refund.
5. Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.