Refund and Returns Policy

At CarpetTrend, we strive to ensure you are completely satisfied with your purchase of machine-made Persian rugs. If you are not entirely happy with your rug, our Refund and Returns Policy offers you peace of mind. Please take a moment to review the policy below to understand the conditions under which we can accept returns and issue refunds.

Return Eligibility

To be eligible for a return, your rug must meet the following conditions:

  • The rug is unused and in its original condition.
  • The rug must be in its original packaging.
  • The return must be requested within 30 days from the date of delivery.

Please note: We do not accept returns for custom-made rugs, used or damaged rugs, or any items marked as “sale” or “final sale.”

Non-returnable Items

Some items are not eligible for returns, including:

  • Custom-made rugs
  • Used or damaged rugs
  • Sale or discounted items
  • Rugs that are missing parts (e.g., tags, original packaging)

If you are unsure whether your item is returnable, please reach out to our customer service team for assistance.

How to Return Your Rug

To return your rug, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] to initiate the return process. Please include your order number and the reason for the return.
  2. Shipping the Return: Once you have received approval for your return, you will be provided with the return address. You are responsible for the return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
  3. Return Inspection: Once we receive your returned rug, our team will inspect it to ensure it meets the return conditions. We will notify you of the outcome via email.

Refund Process

Once your return is received and inspected, we will send you an email to confirm whether your refund has been approved or rejected. If your return is approved, your refund will be processed, and the amount will be credited to your original method of payment.

Please note that:

  • It may take a few business days for the refund to appear in your account, depending on your bank or payment method.
  • The cost of return shipping will be deducted from your refund, unless the return is due to a mistake on our part (e.g., defective or incorrect item).

Exchanges

We only offer exchanges if the rug is defective or damaged upon arrival. If you need to exchange your rug for the same item, please contact us at [email protected] to arrange the exchange process.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account: It may take some time for the refund to appear.
  2. Contact your credit card company: There could be a delay in posting the refund.
  3. Contact your bank: Processing times can vary.

If you’ve followed these steps and still have not received your refund, please contact us at [email protected].

Need Help?

If you have any questions or need further assistance with returns, exchanges, or refunds, please don’t hesitate to contact our customer service team at [email protected]. We are here to help!

Thank you for shopping with CarpetTrend, and we hope you enjoy your machine-made Persian rug!