FAQs

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Shopping Information

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Are you a manufacturer?

Yes, We are an Australian company. We filtered the best Carpet & Rug manufacturers of traditional and modern rug producers and made a Joint Venture with them to have the best Rugs and give our customers the best services in terms of Price, Shipping, variety, and support.[/vc_column_text][vc_column_text]

How much do I have to pay for shipping?

Free Shipping is Included for orders that are more than 150$, and 30$ shipping fee will be added for orders under 150$[/vc_column_text][vc_column_text]

Which type of rugs do you suggest?

If we need to say it shortly, the pile yarn is the most important issue of touch, Surface, Brilliance; If you concentrate on the life of carpet choose Acrylic or Wool because of elasticity and resistance, the Acrylic carpet can be alive for more than 10 years But if you need to pay a little or change your rug annually, P.P heatset or Polyester can be a right suggestion[/vc_column_text][vc_column_text]

What are the common rug sizes?

1×1.5, 1.5×2.25, 2×3, 2.5×3.5, 3×4 (meter) , are most requested size specially in traditional designs also Runner sizes are 80cm and 100 cm by 2,3,4 and 5 meters.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What is the shipping method, and how long does it take?

We have contracts with many couriers; The conventional couriers are supporting in all around of Australia. Your rug will ship from our warehouse within 48 hours, and Delivery takes 6-10 working days except for special holidays like Christmas [/vc_column_text][vc_column_text]

Do You Ship Internationally?

At the moment, we are shipping rugs in Australia, Our central location is Perth, and we send directly to other cities like Sydney, Melbourne, Brisbane, Adelaide …[/vc_column_text][vc_column_text]

How many points should I choose?

The points are the cause of elegancy, as you can see in the photos with a different camera, If you focus on traditional rugs with classic designs we suggest to concentrate on more than 2 million points rugs and If you prefer to have a modern rug with emptiness design you can choose around 1 million points[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]

Payment Information

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Is the Prices Tax included?

Yes, The Prices are included tax and GST[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What Payment Methods Are Accepted?

Various payment methods are available like Visa, Mastercard, and American Express. also, we added PayPal to make it easier for our customers [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304051990{margin-bottom: 50px !important;}”]

Orders and Returns

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How Can I Return a Product?

It’s possible; please check Warranty & Returns[/vc_column_text][vc_column_text]

Do I need an account to place an order?

Yes, You can quickly create an account, put your favorite products on your wishlist, and buy your favorite rugs.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How should I contact if I have any queries?

You can fill out an online form in Contact Us or call +61 401 930 529 during our working time or send an Email to [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]